f you booked via a Contractor, refer to their cancellation policy.

Otherwise:

• You can cancel your booking only through our website.
• You’ll get a refund if you cancel at least 48 hours before your drop-off time. Please note, booking and cancellation cover charges will be taken off your refund.
• If you cancel less than 48 hours before your drop-off time, we can’t offer a refund.
• If you added cancellation cover when booking, you’ll get a full refund with no deductions, even if you cancel late.
• If you don’t show up at the airport on time, no refund will be given.
• Transaction fees are not part of the refund. Non-flexible bookings cannot be cancelled for a refund.