Please read these Terms and Conditions carefully before booking with Zyne Parking. We’ve made them as clear and straightforward as possible. These terms apply to all direct bookings and those made via third-party partners (“Contractors”) who act on our behalf.

1. Your Responsibilities

a) Please follow the instructions in your booking confirmation email (sent by us or a Contractor). For help, call our support team at +447448578388.

b) Ensure your vehicle is roadworthy, fully insured, taxed, and has a valid MOT.

c) When arriving at the airport, car park, or partner hotel:

• Follow signs and staff directions, especially in designated drop-off zones or inspection bays.
• Remove all luggage and personal belongings from your vehicle.
• Present your booking confirmation or quote your reference.
• Hand over your car key and any ticket received at the car park barrier.
• Let us know about any unusual vehicle immobilisers or security systems.

d) On your return:

• Follow the return instructions in your booking email.
• Present the bar-coded card issued when you left your car. You may be asked for ID.
• Pay any outstanding charges (e.g. for extra days, valeting, or EV charging).
• Inspect your vehicle and report any damage before leaving.

2. Our Responsibilities

a) We will take reasonable care of your vehicle from the moment you hand us your keys, or a third party does so on your behalf.

b) If your parking exceeds the booked period, you’ll be charged at our daily rate. Vehicles left long after the booking ends may be treated as abandoned and disposed of (under the Torts (Interference with Goods) Act 1977). No refunds are given for early returns.

c) We reserve the right to retain your vehicle until all charges are paid in full.

d) Your vehicle may be moved between secure compounds in the vicinity. Our insured drivers may occasionally carry other team members. While in our car parks or partner lots, you must rely on your own insurance unless we are proven negligent.

3. Exclusions of Liability

We are not responsible for:

• Insurance for you, your vehicle, or belongings (except when driven by our staff on public roads).
• Damage from minor issues (e.g. stone chips, scratches, mechanical failure) or events outside our control.
• Issues already covered by your existing insurance policies.
• Delays or losses due to weather, strikes, flight cancellations, traffic, third-party failures, or criminal acts.
• Natural deterioration (e.g. battery drain, rust).
• Items left in the vehicle.
• Any indirect losses like hotel, flight, or hire car costs.
• Delays caused by incorrect or incomplete information provided by you.

However, we accept full liability for any death or personal injury caused by our negligence.

4. ULEZ Charges

If you use Zyne Parking’s Meet & Greet service at London Heathrow or London City and your car is not ULEZ compliant, you’ll be responsible for ULEZ fees on the first and last days of your booking.

If we need to move your car within the ULEZ zone during your stay, we’ll reimburse you for those additional days. Penalties for unpaid ULEZ fees remain your responsibility.

We strongly recommend our Park & Ride service for non-ULEZ compliant vehicles.

5. Claims Process

To file a claim for vehicle damage:

• Let us inspect the damage before repair if possible.
• Provide photo evidence and keep replaced parts.
• You may be asked to get an expert assessment at your own cost, which we’ll reimburse if your claim is successful.
• If we accept responsibility, we may insist on using our approved repairers and may offer a courtesy vehicle. We won’t cover repair or rental costs from third parties without prior written approval.

6. Privacy

We collect your information to manage your booking and provide services. We comply with the Data Protection Act 2018 and GDPR. We do not share your data with third parties without consent and will honor all opt-out requests for marketing.

7. Pricing

Our prices are subject to change and include VAT. Visit our website for the most current rates.

8. Cancellation Policy

If you booked via a Contractor, refer to their cancellation policy.

Otherwise:

• You can cancel your booking only through our website.
• You’ll get a refund if you cancel at least 48 hours before your drop-off time. Please note, booking and cancellation cover charges will be taken off your refund.
• If you cancel less than 48 hours before your drop-off time, we can’t offer a refund.
• If you added cancellation cover when booking, you’ll get a full refund with no deductions, even if you cancel late.
• If you don’t show up at the airport on time, no refund will be given.
• Transaction fees are not part of the refund. Non-flexible bookings cannot be cancelled for a refund.

To cancel, email sales@zyneparking.co.uk with your name, reference number, and start date. A cancellation form is available on our website.

9. Restricted Vehicles

Non-standard vehicles (e.g. vans, motorhomes, trailers) may be accepted with prior arrangement and will incur extra fees. Unfortunately, we may not be able to accommodate heavily modified or certain adapted vehicles.

10. Valeting Services

• Subject to availability. If we can’t complete your valet, you’ll receive a refund.
• Pricing is based on vehicle size and shown at booking.
• Disclose any known damage before we begin. We are not liable for damage caused by pressure washing to compromised paint or decals.
• We do not remove or refit child seats.

11. EV Charging Services

• Available by request and subject to availability.
• If charging is not completed, your payment for this service will be refunded.
• Payment is due at vehicle return unless prepaid.